QUALITY ASSURANCE PROGRAM

Our Quality Assurance Program is customer-focused and has been designed to involve the customer as an integral part of our quality process that our quality objectives meet the customer's needs, and that the customer knows and has visibility into our process, as well as having direct access to our metrics and measurements of performance during the life of the contract or duration of the task order.

PearlNet's Quality Objective

The outcome of our Quality Assurance Program is to ensure customer needs are met in the most effective, timely, and economical manner.

PearlNet's implementation of the ISO 9001:2000 quality model is the key to our management of process quality, product quality, and continuous quality improvement processes. This provides us the best assurance of our delivering quality products on time and with consistency. At the core of this approach to managing our business processes is the development and structuring of repeatable processes. All functions that are frequently performed can be documented as a series of steps to be performed every time the function is initiated.

The goal of our quality assurance program is producing quality deliverables the first time, every time. That is not always possible. The more likely course of action is using a continuous improvement program that results in documented guides for all levels of performance. Thus, we are focusing on the processes by which functional quality requirements are applied to tasks, in-process reviews by our Management team for conformance to requirements and production quality reviews by our second level technical team prior to delivery.